1xbetph FAQ –
Your Questions,
Answered Straight Up

1xbetph requires identity verification before processing your first withdrawal. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's license, SSS ID, UMID, or PRC ID. You may also be asked to submit a selfie holding your ID. Verification is a standard security measure to protect your account and ensure compliance with Philippine regulations. Most verifications are completed within 24 hours.

No. Each player is allowed only one 1xbetph account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, including forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page or contact our support team for assistance.

Go to the 1xbetph login page and click the "Forgot Password" link. Enter your registered email address or mobile number and you'll receive a reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, reach out to our 24/7 support team and they'll guide you through the process.

1xbetph supports the most popular payment methods used by Filipino players. You can deposit using GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱ PHP) – no currency conversion, no hidden fees. Simply choose your preferred method during checkout, enter the amount, and confirm. Deposits are typically credited to your account within minutes.

The minimum deposit at 1xbetph is designed to be accessible for all Filipino players, whether you're in Manila, Davao, or Cebu. Minimum amounts may vary slightly depending on the payment method you choose. GCash and PayMaya deposits tend to have the lowest minimums, making it easy to top up your account quickly even with a small amount. Check the deposit page after logging in for the exact minimum for your preferred method.

Most 1xbetph deposits are credited instantly or within a few minutes. GCash and PayMaya transfers are typically the fastest. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on the bank's processing times, especially during weekends or Philippine public holidays. If your deposit hasn't appeared after 30 minutes, take a screenshot of your transaction confirmation and contact our support team with the reference number.

To withdraw from your 1xbetph account, log in and navigate to the Withdrawal section in your account dashboard. Select your preferred withdrawal method – GCash, PayMaya, BPI, BDO, or Metrobank – enter the amount you want to withdraw, and confirm. Make sure your account is fully verified before requesting a withdrawal. Unverified accounts may have withdrawal requests held until identity verification is completed.

1xbetph processes most withdrawal requests within a few hours. GCash and PayMaya withdrawals are typically the fastest, often arriving within 1–3 hours of approval. Bank transfers to BPI, BDO, or Metrobank may take up to one business day. Withdrawal times can be slightly longer during peak periods or Philippine public holidays. You'll receive a notification once your withdrawal has been processed and sent.

There are a few common reasons a 1xbetph withdrawal might be delayed: your account verification is incomplete, you have an active bonus with wagering requirements that haven't been met yet, or there's a security review on your account. If your withdrawal has been pending for more than 24 hours, contact our support team with your transaction reference number. We'll investigate and resolve it as quickly as possible.

The 1xbetph game library includes a wide variety of options for Filipino players. You can play Lottery with daily draws, Live Casino with real dealers 24/7, crash games like Dragon Hatch and Monster Mine, the popular Fortune Ox slot, the fun Money Wheel game show, and the action-packed Let's Shoot arcade game. New titles are added regularly, so there's always something fresh to try.

Yes, absolutely. All 1xbetph games are fully optimised for mobile play. You can play directly in your mobile browser on any Android or iOS device without downloading anything. For the best experience, download the dedicated 1xbetph app which offers faster load times, push notifications for promotions, and a smoother overall experience. The app works great on most smartphones used by Filipino players, from budget Android phones to the latest iPhones.

Yes. All 1xbetph games use certified Random Number Generators (RNG) to ensure every outcome is completely random and unpredictable. Live casino games are streamed from professional studios with real dealers and real equipment – no pre-recorded footage. The platform is committed to fair play and transparency. If you ever have a concern about a specific game result, contact our support team and we'll review the game log with you.

New players who register at 1xbetph are eligible for a welcome bonus on their first deposit. The bonus can be used across the game library – from lottery tickets to live casino tables and crash games. The exact bonus amount and terms are displayed on the registration and deposit pages. All bonuses come with wagering requirements that must be met before winnings from bonus funds can be withdrawn. Read the full bonus terms on the Terms & Conditions page.

Yes. 1xbetph runs regular promotions for existing players including reload bonuses, cashback offers on live casino losses, free lottery entries, and crash game multiplier boost events. Promotions are often tied to Philippine events and holidays – Independence Day in June, PBA season games, NBA Finals, and major boxing nights. Log in regularly and check the promotions section to make sure you don't miss out on any active offers.

The 1xbetph referral program lets you earn rewards by inviting your barkada to join the platform. Share your unique referral link with friends in Manila, Cebu, Davao, or anywhere in the Philippines. When they register using your link and make their first deposit, both of you receive a bonus credited to your accounts. The more friends you refer, the more you earn. Check your account dashboard for your personal referral link and current referral earnings.

1xbetph takes responsible gaming seriously. Your account dashboard includes tools to set daily, weekly, or monthly deposit limits, session time reminders, and loss caps. If you feel you need a break, you can activate a temporary self-exclusion period directly from your account settings. For longer-term self-exclusion, contact our support team. Gaming should always be fun – if it stops being fun, these tools are there to help. Visit our Responsible Gaming page for full details.

To self-exclude from 1xbetph, log in to your account and go to the Responsible Gaming section in your account settings. You can choose a self-exclusion period ranging from a few days to permanent exclusion. Once activated, you will not be able to log in or place bets during the exclusion period. If you need immediate assistance or want to discuss your options, contact our support team directly. We're here to help, not to judge.

Yes. 1xbetph uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorised third parties. We follow strict data protection practices in line with our Privacy Policy. Two-factor authentication (2FA) is available and recommended for all accounts to add an extra layer of security.

The minimum age to register and play at 1xbetph is 21 years old, in accordance with Philippine gaming regulations. Age verification is required during the account verification process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. We take underage gambling prevention seriously and have strict controls in place to enforce this requirement.